Never rest on your laurels

Thursday, March 25, 2010

One of the advantages of social media marketing is that it’s constantly improving our ‘connectedness’. For businesses, this can mean valuable input and feedback from customers on all manner of things – service, products, quality, new ideas - the list goes on.

Here at New Zealand Post we’re always interested to hear what customers have to say about our products and about how we could improve them. As a result of customer feedback we’ve recently removed the 70mm thickness restriction on our ParcelPost Postage Included Bags, improved the dedicated Trade Me page on our website so it’s easier to use, and introduced RedClick – an online lodgement tool for international parcel and courier items.

And just last week we changed the lodgement times for VolumePost 3 so that you can now lodge anytime from 8am to 5pm Monday to Friday.

We’re constantly looking to improve our existing products and services so if you have any ideas on how they could be improved just let us know and we’ll look into it.