Where's my parcel?

Thursday, August 5, 2010

We’re always looking for ways to improve our customer service and one of our latest developments is the ability for you to track your parcels via Twitter. It’s very new and we’d love to hear any feedback on it, so please give it a go and let us know what you think.

All you have to do is follow nzposttracking on Twitter (which will follow you back automatically). Then you send a direct message including your parcel tracking number e.g. ‘Watch JB123456789NZ’. You’ll then get a confirmation message and an update when you’re parcel is delivered. You can even give your tracking number a name e.g. new shirt which will mean Twitter will refer to it as that each time you get an update. And when your parcel does arrive you simply direct message with ‘unwatch’ – it’s as easy as that!

So, rather than having to keep asking our website where your parcel is, Twitter will automatically update you each time its status changes. The service is available to anybody with access to Twitter including Twitter website, Twitter desktop and mobile apps, and via text message (free if you’re on the Vodafone network).

So, give it a go and let us know how you get on, we’d really appreciate it.