Support your website with great customer service

Successful websites need to offer good products at good prices and good customer service. This typically comes down to providing reasonable delivery times, charges and, importantly, a good returns policy.

“Reverse logistics can be a challenge for many internet businesses looking for a simple, cost-effective solution for customers to return parcels if they need to,” says Michael Stewart, Marketing Manager for New Zealand Post’s ParcelPost™ products.

ParcelPost™ Returns
“Some companies might be prepaying return postage whether an item is returned or not, but with our ParcelPost™ Returns service postage is only charged once an item has actually been returned.”

Michael also offers this advice to companies looking at different distribution options: “Avoid hidden charges for fuel and for Saturday and rural delivery. Find a supplier with fixed rates for urban and rural areas instead. Pay for what you need and what meets your and your customers’ needs – nothing more. You may be able to trade speed for price, if price is more important to your customers than speed. And always consider the option of posting goods.”